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Jeeves Support Engineer | India

Jeeves Support Engineer | India

Job Overview
Jeeves India is hiring an ERP Support Engineer to respond to requests from customers pertaining to ERP system. This position is an entry to mid-level role reporting to the support team lead, responsible for tracking and responding to issues submitted by users from all sites and functions. Other areas of responsibility would include tracing, debugging and assisting the customer with optimization requests and patch implementations. As the ERP Support Engineer, you will be the point person in ensuring our customers receive the best user experience possible, therefore strong customer service skills are a must. 

Specific Responsibilities 

  • Track incidents submitted by users to resolution
  • Follow SLAs and solve customer issues based on priority
  • Simulate and verify customer problem in standard validation environment
  • Work directly with users and other departments to solve issues, debugging sessions, patch implementations etc
  • Escalate issues to the various departments or team as required
  • Participate team meeting and status update calls
  • Debug/Trace and investigate the customer problem using SQL/ERP tools
  • Implement latest versions or patch releases at customer environment
  • Assist in migration of data via excel templates

Position Requirements 

  • 1-3 years of experience in customer service, preferably technical support working in a help desk environment.
  • Experience working with ERP systems is mandatory
  • Must be familiar with any ticketing systems (Rightnow/Jira)
  • Basic understanding of SQL Querying/tracing
  • Working knowledge of MS Word and Excel is very helpful

Required Skills

  • Requires excellent interpersonal skills and the ability to work in a fast-paced team environment
  • Have the ability to multi-task and prioritize workload independently and within a team environment
  • Be highly organized with strong attention to detail and accuracy
  • Excellent oral and written communications skills are a must
  • Strong customer service skills
  • Must be a team player 

Application
By clicking on the button "Skicka ansökan" an e-mail window to Reshma Pendse in India will appear. Attach your resume as well as cover letter and send it to us. We look forward to receiving your application. 

Skicka ansökan

Eller vet du någon som skulle passa ännu bättre? Berätta för dem.

Bangalore

26/1,S-2004, 20th Floor Dr. Rajkumar Road, World Trade Center - Brigade Gateway Campus
Bangalore 560055, Karnataka State Bangalore Vägbeskrivning

Barnen – vår framtid

 

Som fadderföretag 2018 är Jeeves med för att stödja Barns rättigheter och flickors lika villkor. Organisationen Plan International, som utgår från FN:s barnkonvention, verkar i mer än 75 länder för att skapa trygghet runt om i världen. Visionen är att alla länder ska se till barnens bästa. Fler barn ska ha möjlighet till skolgång och sjukvård. Ingen ska behöva oroa sig för att bli slagen eller bli utsatt för våld.

Vi kan inte göra allt, men tillsammans har vi chans att bidra till en mer rättvis värld – för alla. Vi på Jeeves är med. Vill du?

Här kan ni läsa mer om Plan international >> Bli fadder

Plan.PNG

 


Ta chansen att ansluta dig till ett team som brinner för sin produkt, ett företag med ljus framtid där engagemang och kunskap värdesätts!

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